We are here to help!

You can address your concerns to us by E-mailing us at info@freeflarum.com or replying to our discussion and we will assist you.

We have designed the following forms to automate some of the most common support requests. All requests are processed manually when we get the time to process them (because FreeFlarum is a free service operated in our spare time). Donors do not have priority support (as stated here )

Things to remember:

  • There is a chance that someone had already asked your question recently. See our Discuss page and FaQ.
  • If your forum encountered a loading or extension error, first check the JavaScript console for possible errors, and also the logs page.
  • If the error is indeed related to an extension or Flarum itself, then remember that we do not maintain either of these. Report it to the extension's author (look for their discussion or create a new one at Discuss).
  • If you are unsure how to proceed with the instructions above, contact us instead.

Reseting your password

If you forgot your password, you can request a password reset E-mail from your forum.
To do this, navigate to your forum, then open the login modal and click on the "Forgot password?" link at the bottom of the page.

Reactivate your forum

Once in a while, we do a forum cleanup in order to free up our disk space from inactive forums.
If you owned a forum that was archived, you can request it to be brought back. Use the forum below - you will need to enter your forum name and administrator password (same one that you use to login to your forum) to prove that you are indeed the owner of the forum.